Our after-sales service
Labérine Énergie after-sales service
At Labérine, customer satisfaction is a top priority. We are recognized in the professional world for the quality, reliability and robustness of our products. Highly technical and compliant with current standards, our entire range has been designed to be reliable and to meet the needs of all professionals.
We stock a wide range of spare parts for our products, to ensure rapid availability when needed.
We have set up a simple and efficient after-sales service process for our products. Although we take great care in the selection of our products, if you wish to have a product repaired or replaced, simply download and complete a returns form and contact us.
Fill in the product return form
Send the product with the return form
Receipt of product in our workshop
Product diagnostics and warranty verification
Product repair and return under warranty*.
Contact us
To respond rapidly to your needs, a sales and technical team is on hand to diagnose, test and repair our entire range.
Our opening hours
Monday to Friday: 8:30 a.m. to 12 p.m. | 1:30 p.m. to 5 p.m.
Contact us
- Telephone: +33 (0)3 20 61 68 00
- E-mail: contact@laberine.com
Sales and technical contact
Benoît ROLAND - Sales France & Export
- Telephone: +33 (0)3 20 61 68 17
- E-mail: broland@laberine.com
Geoffrey POUILLY - Technical Manager
- Telephone: +33 (0)3 20 61 68 19
- E-mail: gpouilly@laberine.com
Our return policy
*The return of products to our workshops is the responsibility of the customer.
- If the device is diagnosed under warranty, it will be repaired or exchanged according to the manufacturer's conditions, and Labérine Énergie will pay for the return transport of the device.
- If the device is diagnosed out of warranty, return transport is at the customer's expense.
A repair estimate is drawn up and sent to the customer by e-mail or post. No repairs will be carried out without the customer's written agreement. If the quotation is not accepted, the customer will be responsible for return transport. If the equipment is returned due to an order error on the part of the customer, a credit note will be issued for 80% of the invoiced price excluding VAT, after checking that it is in good condition.
This return form must be signed by the applicant and the date of the request must also be indicated at the bottom of the page.
For further information, please consult our General Terms and Conditions or contact us.